Home > Return, Exchange and Refund Policy
Returns are accepted within 10 days of delivery.
Items must be unused, uninstalled, and in their original packaging.
Products damaged due to misuse or improper installation.
All items must be in their original packaging with product tags intact.
All items must be unworn, unused, unwashed and in its original condition.
A return authorization must be requested before sending back any product.
Custom or special-order items are non-returnable.
If your product arrives damaged or defective:
Notify us within 48 hours of delivery.
Take clear photos of the damage, packaging, and product label.
Email the images along with your order details email to at: info@avnt.co.in
We will evaluate the issue and arrange a replacement, repair, or full refund, depending on the situation.
Used equipment
Items not in original condition
Consumables and parts (e.g., filters, gaskets) unless defective
Clearance or discounted items
To initiate a refund, the customer must:
→ 😀 Contact our customer support team within the specified timeframe.
→ 😀 Provide details of the product, proof of purchase, and reason for the refund request.
Our customer support team will guide the customer through the return process, which may include:
→ 😀 Providing return shipping instructions, if applicable.
→ 😀 Inspecting the returned product to ensure it meets the refund eligibility criteria.
Once the returned product is received and inspected, we will notify the customer regarding the status of their refund request.
If the refund is approved, the customer will be refunded via the original payment method, or an alternative method agreed upon by both parties.
→ 😀 The customer is responsible for return shipping costs, these costs will not be refunded unless otherwise stated.
→ 😀In the case of a faulty or damaged product, we may provide a prepaid return shipping label or reimburse the customer for reasonable return shipping expenses.
→ 😀 Products covered under manufacturer warranties will be subject to the terms and conditions outlined by the manufacturer. Warranty claims should be directed to the manufacturer or their designated service centres.
→ 😀 Warranty policies vary by product and brand. Please refer to your product documentation.
→ 😀 This refund policy is subject to change without prior notice. Any updates or modifications will be communicated through our website or other appropriate channels
If you have questions regarding returns, refunds, or warranties, feel free to reach out to us:
📧 Email: [Your Email Address]
📞 Phone: [Your Phone Number]
📍 Address: [Your Business Address]
🕒 Customer Service Hours: Mon–Sat, 10:00 AM – 6:00 PM
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Return, Exchange and Refund Policy
We are committed to delivering high-quality commercial kitchen equipment and ensuring customer satisfaction. Please read our Refund and Return Policy carefully before making a purchase.