RULES OF HOTEL GUEST PHONES

Phones in hotel rooms have traditionally been a standard amenity, but whether they are required can depend on various factors, including local regulations, hotel policies, and guest expectations. Here's a detailed look at the considerations:

In the hospitality industry, providing a seamless and convenient experience for guests is paramount. One of the traditional amenities in hotel rooms has been the in-room telephone. However, with the rapid advancement of mobile technology, the necessity of landline phones in hotel rooms is increasingly being questioned. This article explores the historical context, modern trends, regulatory requirements, and practical considerations surrounding the presence of phones in hotel rooms.

Most guest rooms only have a single telephone, and it will most likely be located on the desk, or on the “nightstand” next to the bed. It’s worth checking on this, as nightstands don’t leave much space for a phone, so a model with a small footprint will be preferred

In upscale hotels, premium rooms and suites will often have 2, and sometimes even 3 or 4 phones. The hotelier may consider putting a master phone on the desk, one next to the bed, one in the bathroom and, in the case of a suite, yet another in the living area. Remember that the bathroom phone will need to be wall-mounted.

One of the main features of a hotel phone is the inclusion of speed dial buttons which can be printed and programmed to give the guest one-touch access to the facilities they need. This could be a telephone-related feature like a wake-up call, or voicemail, or more commonly direct access to hotel departments such as the reception desk or housekeeping. Remember to check which parts of the hotel can bring in additional revenue – a guest who only

needs to push a single button to book a table in the restaurant, a session in the spa, or a round on the golf course, is more likely to spend that little bit more.
Some of our customers like to offer their guests the widest range of choices possible, while others prefer to keep those options limited. Because we build Bittel phones individually to order for each hotel, we can set up the HA8999(38TSD) and HA8999(32TSD) & HA8999(38HWD Cordless Phone) with 10, 5 or 6 speed dial buttons, to most closely match the number of different options

Of course, the guest needs to be able to find the phone in the room, but it shouldn’t overpower the room’s general appearance. Fortunately, AB&T’s contemporary range comes in a choice of matte black; silver and black; and silver and pearl, so you can choose the best style to blend in with the phone’s surroundings. What’s more, phones like the HA8999(38TSD) have a full-size printable faceplate. We can print anything at all onto them, so you can offer text and background colour, a logo and a font face to perfectly match your hotel’s styling. Sometimes we are even asked to use custom backgrounds. As we use a full-colour laser print process, we can usually provide exactly what the hotel wants, whatever the request.

Historical Context and Traditional Expectations

Modern Trends and Technology

Regulations and Safety

Despite the shift towards mobile technology, certain regulations and safety considerations still support the presence of in-room phones:

Are You Taking Full Advantage Of Your Guest Room Speed Dials?:

Taking full advantage of your guest room speed dials can not only increase guest satisfaction but also contribute to hotel revenue. Travelers these days are looking for an “experience”, not just a place to stay. Many guests still prefer the simplicity of one-touch speed dials quickly connecting them to hotel and emergency services if needed. This could be the difference in them using the hotel Spa versus the other 10 spas right down the street. Even hotels that do not provide premium services have been able to generate recurring revenue by leasing speed dial keys to local companies.

Room Service – Two Words That Make Your Phone Generate Revenue

By providing your guests convenient one-button access to food and drink, hotels gain thousands of dollars in premium-priced sales. Those with iPads and laptop computers can even bypass the phone and order online. But searching the Web does take more time than pushing a single button. Frankly, the convenience and simplicity of picking up the hotel guest phone, pushing just one clearly-marked button, and getting food and drink ordered from a handy menu that is already available in the hotel room is just perfect. Think of it this way: If customers have to use their mobile phones to call for room service – with the

hassle of having to find and then punch in a complete phone number– what’s to stop them from calling out for delivery? After all, it’s no more work to punch in one full phone number than it is to type in another. But what does Room Service actually contribute to a hotel’s bottom line? Quite simply, a single push of a button equates to about $30 high margin incremental revenue.

Taking full advantage of your guest room speed dials can not only increase guest satisfaction, but also contribute to hotel revenue. Travelers these days are looking for an "experience", not just a place to stay. Many guests still prefer the simplicity of one touch speed dials quickly connecting them to hotel and emergency services if needed. This could be the difference in them using the hotel Spa versus the other 10 spas right down the street. Even hotels that do not provide premium services have been able to generate recurring revenues by leasing speed dial keys to local companies. Are you taking full advantage of your guest room telephones and speed dials keys?

Hotel Phones = Happy Guests

If hotel guests need a wake-up call, advice on getting clothes cleaned, or fresh towels, they pick up the hotel guestroom phone, push a single button and get what they want. This is a guest convenience that is simple, fast, and — most of all – expected. In an age where consumers are already cranky about service cutbacks in airlines and other travel-related products, taking away this expected convenience would be commercial suicide.

Hotel Policies and Standards

The decision to provide phones in hotel rooms often aligns with hotel policies and brand standards:

Practical Considerations

From a practical standpoint, hotels weigh the costs and benefits of maintaining in-room phones:

------ RELATED PRODUCTS ------